7 Days easy Return & Exchange on kigrumi.com
kigrumi.com have high quality control standard to make sure all the products we ship in perfect conditions, if you are not 100% satisfied with the items you received, we gladly accept the return & exchange within 7 days of receipt, please make sure items in new condition. Note that overdue requests may not be accepted.
Am I allowed to return or exchange the order on kigrumi.com?
You can return or exchange within 7 days of receipt for most items in new condition.
What is your Return & Exchange Policy?
You can return or exchange within 7days of receipt for most items in new condition.
1. You have 7 days to decide if the printed painting is right for you, if not, you can certainly come to us within 7 days of receipt.
2.within 7 days We do not accept packages returned using C.O.D. service. Return shipping charges are non-refundable
3.For the returns, No signature required! Please do not add signature service otherwise we are highly likely not to receive it and this will delay your refund progress.
4. after 7 days,All sales are final, we are unable to accept returns and swap out one piece of art for another.
3.after 7 days,we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team Return@kigrumi.com within 7 days, and will produce and send a replacement at no charge.
Can I have a full refund for the return on kigrumi.com?
1. We will offer full refund of the items you returned.within 7 days,you donnot want the items,and return the items to our warehouse
The original shipping fee and insurance are refundable only for the following reasons: damage or defective, stains, poor workmanship, wrong order received, missing item(s)/accessories; For other reasons, the shipping fee and insurance are non-refundable.
2. Please note that the customer is responsible for the return shipping fee within 7 days.
What if my package was refused or was undeliverable on kigrumi.com?
Want to reship a refused or undeliverable package? No problem. We offer free resend as soon as the previous order returned.